HR Assistant — how it works
HR

HR Assistant

One front door for every people question — answered by AI, backed by real HR specialists, with nothing falling through the cracks.

Runs on ServiceNow · Enterprise Service Management
Everyday Multi-agent
HR
What the employee sees

HR Assistant

Online
What happens behind the scenes

Routing & escalation

Idle
HR Assistant the front door · chat gate Orchestrator reads intent · routes · decides fallback Payroll AI agent Leave AI agent Benefits AI agent Policy AI agent Onboarding AI agent Live HR specialist fallback 1 · human takes over the chat ESM case fallback 2 · tracked ticket + SLA
AI Human specialist ESM ticket
system idle — pick a scenario to watch it route
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Time to answer
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How it was handled
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Outcome for the employee